Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to STAR TOYTOPIA SUPPLIES SDN BHD
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the STAR TOYTOPIA SUPPLIES SDN BHD, accessible from https://startoytopia.online/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

STAR TOYTOPIA SUPPLIES SDN BHD provides shipping services exclusively within Malaysia, covering Peninsular Malaysia, Sabah, and Sarawak.
We do not offer international shipping at this time. Please ensure that the shipping address provided is within Malaysia.

2. Shipping Fees

We are delighted to offer FREE SHIPPING on all Orders, regardless of quantity, size, or destination within Malaysia.
There are no hidden charges, delivery fees, or minimum Order requirements.

3. Order Processing Time

  • Orders are typically processed within 1 to 2 business days after payment confirmation.
  • Business days are Monday to Friday, excluding weekends and Malaysian public holidays.
  • You will receive an email notification once your Order has been processed and shipped.

4. Delivery Timeframe

  • All Orders are expected to be delivered within 7 business days from the shipment date.
  • Delivery timelines may vary depending on factors such as location, courier service efficiency, weather conditions, public holidays, or unforeseen logistics disruptions.
  • While We strive to meet this timeline, We appreciate your patience in the event of unavoidable delays.

5. Courier Services and Tracking

We work with trusted courier partners to deliver your Goods securely and efficiently.

  • When available, a tracking number will be sent to You via email once the Order is dispatched.
  • You may use the tracking number to monitor your shipment status on the courier’s official platform.
  • If tracking is not available for your Order, we will notify You and keep you updated accordingly.

6. Packaging and Item Handling

All items, including toys made of plastic, wood, plush, metal, or mixed materials, are packed carefully to ensure they are well protected during transit.

  • Fragile or collectible items are cushioned and sealed securely.
  • Our team conducts visual inspections prior to packing to ensure product quality and completeness.
  • If any item arrives damaged due to shipping mishandling, please refer to our claims section below.

7. Accuracy of Delivery Details

To avoid delays or failed deliveries, please ensure:

  • A complete and accurate shipping address is provided at checkout
  • A valid and reachable contact number is included
  • Any specific delivery instructions are clearly stated in the Order notes

We are not responsible for delivery failures resulting from inaccurate or incomplete shipping information.

8. Missed Deliveries & Redelivery

  • Couriers may make up to two delivery attempts.
  • If delivery is unsuccessful and the parcel is returned to Us, We will contact You to arrange redelivery.
  • Redelivery may take additional time depending on your location and courier availability.
  • While shipping is free, repeated failed deliveries may cause delays beyond our control.

9. Lost or Damaged Orders

If your Order is lost during transit or arrives damaged, please contact us at startoytopia@outlook.com within 48 hours of receiving the parcel.

  • Include your Order number, photos (if applicable), and a brief description of the issue.
  • We will work closely with our courier partners to investigate and resolve the matter.
  • If a resolution is approved, We may offer a replacement, store credit, or refund, subject to stock availability and case review.

10. Peak Periods & Public Holidays

During festive seasons, nationwide campaigns, or public holidays, please allow additional time for Order processing and delivery due to high demand and courier capacity limits.
We recommend placing Orders early during these periods to ensure timely arrival.

11. Customer Support

For shipping updates, order inquiries, or further assistance, please reach out to:

STAR TOYTOPIA SUPPLIES SDN BHD
Email: startoytopia@outlook.com
Website: https://startoytopia.online/